FAQs

1. What is Boutique Feejos?

Boutique Feejos is an online women's fashion boutique based in Québec, Canada. We offer a curated selection of women's clothing, including maxi dresses, casual tops, blouses, tunics, and stylish everyday and occasion wear.

2. Where does Boutique Feejos ship?

We currently ship within Canada only.

At this time, we do not offer international shipping outside Canada.

3. How long does shipping take?

Orders typically take 5–8 business days in total to arrive.

This includes:

  • Processing: 2–3 business days
  • Transit: 3–5 business days

Please note that delivery times are estimates and may occasionally vary due to carrier delays, weather, holidays, or other circumstances outside our control.

4. How long does it take to process my order?

Orders are generally processed within 2–3 business days after they are placed.

Orders placed on weekends or Canadian statutory holidays will begin processing on the next business day.

5. Will I receive a tracking number?

Yes. Once your order has been shipped, you may receive a shipping confirmation email with tracking information, when available.

Please allow some time for tracking information to update after your package has been handed to the carrier.

6. What payment methods do you accept?

We currently accept:

  • American Express
  • Diners Club
  • Discover
  • JCB
  • Mastercard
  • Visa
  • Visa Electron
  • PayPal

Available payment methods will be displayed during checkout.

7. Is my payment information secure?

Yes. Payments are processed through secure payment processing systems. We take reasonable measures to help protect your payment and personal information.

8. Can I change or cancel my order after placing it?

If you need to make a change or request a cancellation, please contact us as soon as possible after placing your order.

Because orders may begin processing quickly, we cannot guarantee that changes or cancellations can be made once an order has entered processing or shipping.

9. What should I do if I entered the wrong shipping address?

Please contact us as soon as possible if you notice an incorrect or incomplete shipping address.

Once an order has been processed or shipped, we may not be able to change the delivery address. Customers are responsible for providing accurate shipping information at checkout.

10. What should I do if my package is delayed?

First, check the tracking information provided by the shipping carrier.

If your package appears to be significantly delayed or you believe it may be lost, please contact us and provide your order number so we can assist you.

11. What if my package arrives damaged?

If your package arrives damaged, please contact us as soon as possible. We recommend taking photographs of the package and the damaged item and keeping the original packaging until the issue has been resolved.

12. How can I contact Boutique Feejos?

We're happy to help with questions about products, orders, payments, shipping, and other concerns.

Boutique Feejos
11 Rue Notre Dame
Québec, QC G1K 4E9
Canada

Phone: +1 418-692-2201
Email: Support@Boutiquefeejos.shop

13. How can I find information about sizing?

Please refer to the size information provided on the individual product page before placing your order. If you have questions about the sizing of a particular item, contact our support team before purchasing.

14. Do you offer international shipping?

No. Boutique Feejos currently ships only within Canada. We do not currently ship orders internationally.

15. How can I get help with my order?

Please contact us by email or phone and include your order number if you are contacting us about an existing order. This helps us locate your order and assist you more efficiently.

Email: Support@Boutiquefeejos.shop
Phone: +1 418-692-2201